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FAQ
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What sizes do you offer?We offer a wide range of sizes from XS to plus sizes. Please refer to our size chart for detailed measurements.
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What materials are used in your lingerie?We use high-quality sustainable materials to ensure comfort and durability.
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Where are your products made?Our lingerie is designed and manufactured in London, UK with strict quality control measures.
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How should I care for my lingerie?We recommend hand washing your lingerie in cold water with mild detergent and laying it flat to dry. Please check the care label on each item for specific instructions.
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Can I machine wash my lingerie?While hand washing is preferred, some items may be machine washed on a gentle cycle. Always use a lingerie bag and avoid high heat settings.
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What is your return policy?We accept returns within 14 days of purchase for items in their original condition. Please refer to our return policy for more details.
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How do I initiate a return or exchange?To initiate a return or exchange, please contact our customer service team with your order number and reason for return.
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Are there any items that cannot be returned?For hygiene reasons, certain items such as panties and bodysuits cannot be returned if they have been worn or tried on.
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Do you ship internationally?Yes, we offer international shipping to many countries. Please check our shipping policy for details.
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What payment methods do you accept?We accept major credit cards, PayPal, and other payment methods as listed on our checkout page.
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How do I place an order?You can place an order through our website by adding items to your cart and following the checkout process, or you can directly contact us for bespoke orders.
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How long does shipping take?Shipping times vary depending on your location and the shipping method chosen. Estimated delivery times are provided at checkout.
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